First-line support and sales teams often drown in repeated questions: pricing, timelines, order status, delivery terms. An AI assistant handles scripted answers from a knowledge base and escalates complex cases to humans.
An effective pattern: classify the request, pull context from CRM and conversation history, draft a response with policy guardrails—so you keep quality under control while improving response speed.
Orange Solutions designs these flows for your channels—web, messengers, email—and integrates them with CRM and ticketing. See our services for formats; contact us to discuss a pilot.