AI chatbots
AI chatbots for requests, support, and internal tasks
We design bots as working interfaces: clear scenarios, limits, human handoff, and connections to company data.
Customer tasks
- answer common customer or employee questions using a knowledge base;
- collect initial details before passing a request to a manager;
- help operators prepare draft replies and clarifying questions;
- run conversations in Telegram, on a website, or inside an internal tool.
Delivery scope
- dialogue map, intents, refusals, and human handoff rules;
- knowledge base, CRM, form, or internal directory connection;
- tone, safety rules, and answer limitation setup;
- backend logic, UI, or messenger integration development;
- dialogue testing and support scenario handover.
Typical stages
- Collect common requests and define the bot responsibility boundaries.
- Design scenarios, prompts, fallback, and operator handoff.
- Connect data sources and test answer quality.
- Build the interface or messenger bot and integrations.
- Test with real wording and launch support routines.
What affects estimation
- number of channels: website, Telegram, internal portal;
- knowledge base size and format;
- need for CRM actions, request creation, or status updates;
- moderation, dialogue history, and personal data requirements;
- languages, user roles, and fallback complexity.
Limits discussed upfront
- the bot should not make unsupported promises or legally significant decisions;
- complex requests need a clear path to a person;
- the knowledge base needs an owner who keeps outdated materials current.
FAQ
Can the bot work in Telegram?
Yes. Telegram is useful for fast scenarios, but authorization, history storage, and access limits should be discussed upfront.
Can it answer from our documents?
It can if the documents are structured or can be prepared for search. We first assess material quality and outdated-answer risks.
Useful materials and examples
AI chatbots
Discuss an AI chatbot
Send the channels, typical questions, and knowledge sources. We will help decide where a bot is useful and where an operator should stay involved.